COMPLAINTS AND/OR PROBLEMS?

Banking

The Ombudsman for Banking Services -

Clive Pillay

Sharecall: 0860 800 900

Telephone: 011 838 0035/38/39

Fax: 011 838 0043

Post: P O Box 5728, Johannesburg, 2000

Email: info@obssa.co.za

Website: http://www.obssa.co.za

Life Assurance

The Ombudsman for Long-Term Insurance -

Judge Brian Galgut

Sharecall: 0860 662 837

Telephone: 021 657 5000

Fax: 021 674 0951

Post: Private Bag X45, Claremont, 7735

Email: info@ombud.co.za

Website: http://ombud.co.za

Credit Bureau

The Credit Bureau Information Ombud -

Manie van Schalkwyk

Call Centre: 0861 662 837

Telephone: 011 781 6431

Fax: 086 675 6217

Post: Postnet Suite 444, Private Bag 1,

Jukskei Park, 2153

Email: ombud@creditombud.org.za

Website: http://www.creditombud.org.za

Medical Scheme

The Acting Registrar of Council of Medical Schemes - Patrick Matshidze

Sharecall: 0861 123 267

Telephone: 012 431 0500

Fax: 012 430 7644

Post: Private bag X34, Hatfield 0028

Website: http://www.medicalschemes.com

Credit Transaction

The National Credit Regulator (NCR) -

Gabriel Davel deals with complaints related to the National Credit Act, the Usury Act, The Exemption Notice of 1999 and the Credit Agreement Act.

Sharecall: 0860 627 627

Telephone: 011 554 2600

Fax: 011 805 4835

Post: PO Box 209, Halfway House, 1685

Email: info@ncr.org.za or complaints@ncr.org.za

Website: http://www.ncr.org.za

Pension Fund

The Pension Funds Adjudicator -

Mamodupi Mohlala

Website: http://www.pfa.org.za

To contact the Cape Town Office:

Post: PO Box 23005, Claremont, 7735

Telephone: 021 674 0209

Fax ; 021 674 0185

Email: enquiries@pfa.org.za

To contact the Johannesburg Office:

Post: PO Box 651826, Benmore, 2010

Telephone: 011 885 8454

Fax: 011 884 1144

Email: enquiries-jhb@pfa.org.za

Financial Advice

The Ombud for Financial Services Providers -

Charles Pillai

Sharecall: 0860 324 766

Telephone: 012 4709080

Post: PO Box 74571, Lynnwoodridge, 0040

Email: info@faisombud.co.za

Website: http://www.faisombud.co.za

Investment

Financial Services Board -

Dube Tshidi - regulates the financial services

Toll-Free: 0800 110 443 or 0800 202 087

Telephone: 012 428 8000

Fax: 012 347 0221

Post: PO Box 35655, Menlo Park, 0040

Email: info@fsb.co.za

Website: http://www.fsb.co.za

Short-Term Insurance

The Ombudsman for Short-Term Insurance -

Brian Martin

Sharecall: 0860 726 890

Telephone: 011 726 8900

Fax: 011 726 5501

Post: PO Box 32334, Braamfontein, 2017

Email: infor@osti.co.za

Website: http://www.osti.co.za