Complaints about Master Builder Members

All members of the Master Builders Association are bound by the Association's Code of Conduct. If you have a complaint against a member then the Associations complaints procedure may assist you.

The Complaints Process

It is always preferable to communicate as much as possible with the member.  If issues are raised early on, then it's more likely that problems, which may worsen over time, can be averted or resolved mutually between the parties.

First, check that your builder is a member of the Master Builders KwaZulu-Natal - use the Check a Builder search here. We can only receive complaints for members of the Association. You can also confirm if a builder or contractor is a member by phoning the Association on 031-2667070.

Should you have a complaint regarding a member of the Association you will need to complete a complaint form.

Check that your builder is a member

COMPLETE THE ONLINE COMPLAINT FORM

Alternatively, you can print the form and send it to:

Post/Courier:

The Executive Director
Master Builders KwaZulu-Natal
PO Box 582, Westville, 3630

Fax: 031-2666348

The Association's complaints process cannot be initiated until you submit a fully completed complaint form.  Once the complaint is received, a copy is forwarded to the member in question with a request for a response.

The Association has an established Complaints process.  The role of the Staff of the Association is not to determine contractual disputes and technical issues.  The Association cannot force a member to do any work, or pay/refund any monies to clients and does not act as a mediator in disputes between members and their clients.  If the Association's Staff find that a member has failed to adequately abide by the Associations Code of Conduct, the matter may be referred to the Executive Council of the Association.  If the charges are found to be sustained after the appropriate investigations and hearing, the Executive Council can impose sanctions on the member, ranging from reprimand, a fine, suspension or cancellation of membership.