Contractual and Legal

In this letter I would like to express our gratitude and acknowledgement for the assistance we received from your inspection reception and Legal Team. During a rather difficult time with a builder, when we needed an independent and qualified opinion, the above MBA Westville personnel provided excellent service, support and advice.

Mr. Bruce Lyle: I wish to express my thanks to you for the prompt action taken to address my problem with Coastal Murray Pools. Wayne, a rep from Coastal Murray Pools called yesterday and advised on how to resolve the problem. Even though I do not agree that this is a maintenance problem, I have started to implement the suggestions. Should I not be able to resolve this issue as per advice, I will contact Coastal Murray Pools again. If I do not get any support from Coastal Murray Pools I will then contact you again. I thank you once again for you assistance.

I have recently been assisted by Mr Bruce Lyle in a matter regarding one of your members. Mr Lyle visited the site and gave invaluable advise and assistance. He diffused a difficult situation by mediating between myself and the member to a successful conclusion. I would like to thank Mr Lyle for his assistance and place on record that the professional manner in which he handled the dissolution of a myriad of problems was quite remarkable.

...Bruce Lyle's knowledge of the JBCC contract documents and his professional manner in chairing the informal meeting was instrumental in resolving our contractual issues...The outcome saved us the expense and loss of time involved in a formal dispute and arbitration...