As a result of the national lockdown, during the month of April 2020, the manner in which the Association delivered membership services differed appreciably from what would be deemed as normal operations.

With the closure of sites and the immense feeling of uncertainty among members as to when the industry would resume, emphasis was placed on ensuring that the team was 100% up to speed to provide responses to possible queries and to give meaningful advice to members relating to COVID-19 matters.

To this end, all Managers employed by the Association were able to provide direct support to members remotely during this time. This included key personnel from Membership Services, Building Services and the Health and Safety departments who were all on hand to respond to telephonic and email queries.

Many of the enquiries that came through were from members seeking advice on how to apply for financial relief via the various initiatives that government had introduced.  Information pertaining to amendments to the essential services list in relation to our industry, the CICP certificate application process, submissions made to government on behalf of the industry and more, were constantly communicated.

The Association also sent out a survey to ascertain how the construction sector was coping with the COVID-19 Pandemic and we thank the members who gave input. The responses assisted in determining key areas of focus to help ensure the sustainability of the industry during the lockdown period and beyond.

Assistance with Risk Plans and Back to Work Protocols were also offered to ensure that members would be in a state of readiness to return to work when necessary.

As we move into government’s five level approach to winding down the national lockdown, Master Builders KwaZulu-Natal takes the opportunity to reassure members that the Association remains fully committed to providing the best possible service within the parameters predetermined by the various rollout levels.

To members who require assistance, we are only a phone call away.

Ernest Roper | Membership Services Manager