The root cause of most workplace blunders is not having an effective communication system. Effective communication includes exchanging information and ideas within the workplace which includes verbal, written and non-verbal communication from one person or group to another. Employees should be trained on effective communication methods which will improve the way in which the organisation functions. Effective communication forms the basis to a successful organisation.

Effective communication begins with giving full attention or focus, listening, and understanding the message without any distractions. Verbal communication is conveyed to the sender either face to face or over the telephone. The sender of the message is to ensure that the message or information is accurate, clear and concise.  Practicing good listening skills involves being attentive, responsive and active. Attentive listening includes listening to the speaker and avoiding distractions such as noise. It also includes being patient and allowing the speaker to complete the message without interrupting the speaker. Responsive listening skills includes verbal and non-verbal cues which encourages the speaker to continue with the message. Active listening includes understanding the contents of the message and then paraphrasing the same message back to the speaker to ensure it is understood.

The purpose of effective written communication skills is to capture the reader’s attention. Effective written communication includes the goal of what needs to be conveyed to the reader, the tone of the message, the use of proper and simple language, various paragraphs depending on the message and its content and lastly proofreading and editing the message before sending it. Written communication is conveyed via emails, business letters, websites etc.  Digital communication includes organisations utilising various digital platforms such as MS Teams or Zoom to stay in touch. This means that employees can work remotely depending on their line of work. Digital platforms also assist with effective communication to its stakeholders and customers.

Sources:

https://thinkedc.com/3-modes-effective-listening/

https://grammar.yourdictionary.com/style-and-usage/what-is-effective-writing-communication.html

Dr. Prishana Datadin | Human Resources Manager