Steps to reduce workplace conflict.

Workplace conflicts occur among colleagues, managers and departments. It occurs when peoples’ ideas, decisions and actions tend to clash with each other. Such environments tend to be unpleasant and cause unnecessary stress. Organisations need to be well-equipped to handle such situations to ensure a harmonious work environment for all.

Steps to reduce workplace conflict:

Policy and procedure.

Organisations need to be well prepared for a conflict situation. This will include developing a policy and procedure for handling and resolving conflict within the workplace. Once this process is followed, it allows the appropriate parties to efficiently resolve the issues at hand.

Knowledge and key skills.

It is necessary to equip the management team with the required knowledge and skills for managing conflict in the workplace. The relevant team should be identified and attend training on handling conflict and building key mediation skills. Further responsibility rests with the management team to ensure that effective communication is consistently disseminated in the workplace.

Encourage collaboration instead of competition.

The objectives and goals of the organisation need to be clearly outlined and effectively communicated. Growth within an organisation is encouraged but this should be done by motivating colleagues rather than promoting ineffective competitiveness that destroys trust and relations.

Work on effective communication skills

Effective communication creates better relationships, builds trust and improves work output. Communication when done correctly boosts employee morale, productivity and increases motivation to achieve organisational goals. Communication training/workshops on potential conflict scenarios should be held regularly.                                                                               

Team building

Team building creates an environment that encourages collaboration to achieve organisational goals. Organisations should embark on creating effective team building exercises that encourage trust, commitment, unity and effective communication between colleagues.

Dr Prishana Datadin

Human Resources Manager

Source

https://www.employeeconnect.com/blog/how-organisations-can-avoid-reduce-workplace-conflict/